{"xsrfToken":"e09fe029-fb95-4821-a858-5be6b121afbe_7cae4d841ad29a3ceb0b6b100dcc808aa19d9d77_lout","branding":{"id":"2","key":"gsd","name":"Welcome to the PearlLaneSoliz.com Support Portal","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#210d06","headerLinkHoverBGColor":"#210d06","headerBadgeColor":"#210d06"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Support Portal","sharedPortalName":"PearlLaneSoliz.com","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Support Portal","sharedPortalName":"PearlLaneSoliz.com","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#f7cfc7","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/11493ba7-8f52-4944-8b49-2a82b3afda3a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNjgwOTUxNC0xMjQ2LTQzMWEtOTBiNC0zYmFlMjE1MDUyYjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjExNDkzYmE3LThmNTItNDk0NC04YjQ5LTJhODJiM2FmZGEzYSI6WyJyZWFkIl19LCJleHAiOjE2MTQ0NjI2NTgsIm5iZiI6MTYxNDQ2MTk5OH0.j4mN3jqjikuhlvj82_xB-ZybehSTdDJODx9wqsQb8TE&client=d6809514-1246-431a-90b4-3bae215052b1&height=300&mode=fit","bannerMediaApiFileId":"11493ba7-8f52-4944-8b49-2a82b3afda3a","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"gsd","projectId":10000,"serviceDeskId":2,"name":"Welcome to the PearlLaneSoliz.com Support Portal","description":"<p>We are excited to hear any questions you may have about any of our programs or services, what specific tutorials you would like to see, article ideas you’d like for us to tackle, or how you feel that we can be of service to you!</p> \n<p>Before we get to that though, we’d like to cover a few things:</p> \n<p>*<b>No Tolerance Policy</b><br> Abusive, discriminatory, explicit, racist, or otherwise disrespectful submissions will be deleted immediately and no follow-up should be expected.</p> \n<p>*<b>Damaged Purchase Reports + Refund and Support Requests</b><br> Please use the email address you used to purchase a product or service from us when you submit a Damaged Purchase Report, Refund Request, or Support Request. You will most likely receive a faster response because your purchase will immediately be tied to the email you share with us.</p> \n<p>*<b>Product and Service Reviews</b><br> Even when we are compensated (either financially or through the gifting of a product or service), our reviews are brutally honest.</p> \n<p>It really bothers us when online searches for the quality, reliability, usefulness, and integrity of a product or service we are interested in turn out to be fake. The opinions we have shared or will share in the future are completely ours and do not represent anyone else.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"17","name":"General Comment","descriptionHtml":"","callToAction":"General Comment","introHtml":"<p>How are we doing? What do you think? Submit your opinion here.</p>","icon":10492,"iconUrl":"https://pearl-lane-soliz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[2],"key":""},{"id":"4","name":"Ask A Question","descriptionHtml":"","callToAction":"Ask A Question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10491,"iconUrl":"https://pearl-lane-soliz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[2],"key":""},{"id":"25","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Is there something we didn't cover with any of the options above? Click here.</p>","icon":10511,"iconUrl":"https://pearl-lane-soliz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[2],"key":""},{"id":"13","name":"Kudos! Great Job!","descriptionHtml":"","callToAction":"Kudos! Great Job!","introHtml":"<p>Want to give us a pat on the back? Click here!</p>","icon":10501,"iconUrl":"https://pearl-lane-soliz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10501","groups":[2],"key":""},{"id":"26","name":"Refund Request","descriptionHtml":"","callToAction":"Refund Request","introHtml":"<p>Are you unhappy with something you purchased from us? Click here.</p>","icon":10484,"iconUrl":"https://pearl-lane-soliz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[2],"key":""},{"id":"15","name":"Concern","descriptionHtml":"","callToAction":"Concern","introHtml":"<p>Is there something we could do better? Click here to let us know!</p>","icon":10508,"iconUrl":"https://pearl-lane-soliz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[2],"key":""},{"id":"2","name":"Damaged Purchase Request","descriptionHtml":"","callToAction":"Damaged Purchase Request","introHtml":"<p>Something broke or isn't working like it should. Let's fix it!</p>","icon":10489,"iconUrl":"https://pearl-lane-soliz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10489","groups":[2],"key":""},{"id":"21","name":"Podcast Episode Idea","descriptionHtml":"","callToAction":"Podcast Episode Idea","introHtml":"<p>Submit a podcast episode request or idea here.</p>","icon":10466,"iconUrl":"https://pearl-lane-soliz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[2],"key":""},{"id":"12","name":"Article Idea","descriptionHtml":"","callToAction":"Article Idea","introHtml":"<p>Submit an article request or idea here.</p>","icon":10482,"iconUrl":"https://pearl-lane-soliz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10482","groups":[2],"key":""},{"id":"14","name":"Tutorial Request","descriptionHtml":"","callToAction":"Tutorial Request","introHtml":"<p>Submit a tutorial request or idea here.</p>","icon":10467,"iconUrl":"https://pearl-lane-soliz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10467","groups":[2],"key":""},{"id":"23","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"<p>Need help with a product or service you purchased from us? Click here!</p>","icon":10505,"iconUrl":"https://pearl-lane-soliz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10505","groups":[2],"key":""},{"id":"24","name":"Review Request","descriptionHtml":"","callToAction":"Review Request","introHtml":"<p>Would you like for us to review your product or service? Click here!</p>","icon":10480,"iconUrl":"https://pearl-lane-soliz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10480","groups":[2],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://pearl-lane-soliz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"The PearlLaneSoliz.com Support Portal"}],"orderMapping":{"2":[12,4,15,2,17,13,21,24,26,23,14,25]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PLS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"PearlLaneSoliz.com","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.thinktilt.proforma.lite.add-on__portal-form-create","name":"","html":"<div class=\"ap-container\" id=\"ap-com.thinktilt.proforma.lite.add-on__portal-form-create\">\n\n <div class=\"ap-content \" id=\"embedded-com.thinktilt.proforma.lite.add-on__portal-form-create\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.thinktilt.proforma.lite.add-on\",\n \"uniqueKey\":\"com.thinktilt.proforma.lite.add-on__portal-form-create\",\n \"key\":\"portal-form-create\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://pf-lite-v81.thinktilt.net/portal/2/create/?admin=false&xdm_e=https%3A%2F%2Fpearl-lane-soliz.atlassian.net&xdm_c=channel-com.thinktilt.proforma.lite.add-on__portal-form-create&cp=&xdm_deprecated_addon_key_do_not_use=com.thinktilt.proforma.lite.add-on&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIzZmViMmUyMzNlNTczMTI4ODI5MTRjMWRjN2QwZWExYWUzNGE1NTU3ZTk5OGI1NTU1YjI3OTViYmE0OTgyOWYyIiwiaXNzIjoiZjY3MzY2MjEtZWEyNy0zNGU5LThlMjEtOGYwYzA3ZmUwNGFmIiwiY29udGV4dCI6e30sImV4cCI6MTYxNDQ2Mjk1OCwiaWF0IjoxNjE0NDYyMDU4fQ.XZkoBLXjCJduRswPO6jQaBcU3dL9WFM6P7hUhJmrd0U\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNjczNjYyMS1lYTI3LTM0ZTktOGUyMS04ZjBjMDdmZTA0YWYiLCJjb250ZXh0Ijp7ImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJQTFMiLCJpZCI6IjEwMDAwIn19fSwiZXhwIjoxNjE0NDYyOTU4LCJpYXQiOjE2MTQ0NjIwNTh9.K8wm6KO-PanfyZj_NKrJDiLq3SYYu8DzV_UAL2gmCMg\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"PLS\\\",\\\"id\\\":\\\"10000\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"PLS\\\",\\\"project.id\\\":\\\"10000\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\"}\",\n \"timeZone\":\"Etc/GMT\",\n \"origin\":\"https://pf-lite-v81.thinktilt.net\",\n \"hostOrigin\":\"https://pearl-lane-soliz.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n</div>\n"}],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=pearl-lane-soliz","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"e09fe029-fb95-4821-a858-5be6b121afbe_7cae4d841ad29a3ceb0b6b100dcc808aa19d9d77_lout","baseUrl":"https://pearl-lane-soliz.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d6809514-1246-431a-90b4-3bae215052b1","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}